Why Tech Support Portals Suck

October 21st, 2009 by desktophero Leave a reply »

 

This is happening right now at work… Left shift and the number 9 key sometimes stop responding. Increases the difficulty to use the open paren…READ FROM THE BOTTOM UP.

 

BigJWalk
10/21/2009 11:07 AM
Is this a glitch?Not sure what a faulty keyboard (ie. the left Shift key sometimes doesn’t work) has to do with undocking the laptop.No issues with docking or undocking. Just need a keyboard swap.

Thanks.

Client Support Center
10/21/2009 10:59 AM
BigJWalk,
are you sure you undocked your laptop?
go to Windows:
Select Start Menu >undocking the computer
This will put the computer in Standby mode.
Remove the laptop from the docking station
Please let us know if it is still locking after this procedure.

 

BigJWalk
10/21/2009 10:36 AM
Already provided. =)

 

Client Support Center
10/21/2009 10:34 AM
Hi BigJWalk,
Is your workstation nameXXXXX? I also need the model number of your PC.
If it is Dell, is it an Optiplex? ie: GX280??
Once I get this info I will place the call right away.

 

BigJWalk
10/21/2009 10:18 AM
Ah yes… it is a Dell Latitude 630 laptop. And that is my workstation name.

 

Client Support Center
10/21/2009 10:15 AM
Hi BigJWalk,
Is your workstation nameXXXXX? I also need the model number of your PC.
If it is Dell, is it an Optiplex? ie: GX280??
Once I get this info I will place the call right away.

 

BigJWalk
10/21/2009 10:08 AM
My keyboard keys continue to get stuck or stop responding. Would like the keyboard replaced, please.

 

I’ll update as the entertainment continues… I’m wondering if someone’s AutoHotKey macro is a bit whacked out today…?

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